Health Information Record
You may obtain a health information authorization form by calling the Department of Medical Records at 847-843-2000 ext. 6229. Find more information on copy fees and the process to retrieve your medical records.
Financial Assistance
Patient Advocate
Your health is too important to worry about being embarrassed if you don't understand something your doctor or nurse tells you. Alexian Brothers Health System encourages all patients and their family members speak up if you have questions or concerns. Everyone has a role in making healthcare safe - physicians, healthcare executives, nurses and technicians. As a patient you also play a vital role by becoming an active, involved, and informed member of your healthcare team. Ask a family member or friend to be your patient advocate. Your advocate can ask questions that you may not think of while under stress. A patient advocate may also help remember questions you have asked. When you are discharged, your advocate should know what to look for if your condition declines.
Advance Directives
Advance Directives are documents in which you state your wishes for your medical care in the event you are unable to speak for yourself. In a Durable Power of Attorney for HealthCare you appoint an agent who is empowered to speak for you on medical matters at any time you are unable to speak for yourself. Patients or visitors may ask for a Social Worker to assist them in formulating a Living Will, Health Care Power of Attorney, or both documents. These documents are available in a booklet titled "Planning Beyond Tomorrow" and are provided by the Medical Center for your use. A Social Worker is available to discuss these documents with you. Neither an attorney nor a notary public is required to complete these forms, though you may use either professional to assist you. If you have questions about Advance Directives, please call Social Services at 847-843-2000 ext. 2551.
Birth Certificate
Parents are given a birth certificate order from while they are in the hospital. If you have misplaced your form you may download a new form from the Cook County Clerk's office.
Patient Rights & Responsibilites
St. Alexius Medical Center does not discriminate in any way in the provision of inpatient and outpatient care on the basis of race, ancestry, citizenship status, color, religion, sex, marital status, national origin, or ability to pay.
Patients at St. Alexius Medical Center have certain rights and responsibilities. We feel that if our patients understand them, they can contribute to their medical care. These rights and responsibilities reflect our concern for and commitment to our patients as human beings.
Joint Commission Complaint Information
The Joint Commission conducts regular accreditation surveys of St. Alexius Medical Center. The purpose of the survey is to evaluate the hospital's compliance with nationally established Joint Commission standards. The survey results will be used to determine whether, and the conditions under which, accreditation will be awarded to the hospital. Anyone who has a complaint about the quality of care received at a Joint Commission-accredited health-care facility may contact The Joint Commission at:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(800) 994-6610
Ethical and Religious Directives
Please click here to view a downloadable PDF of the Ethical and Religious Directives for Catholic Health Care Services.
