HCAHPS Initial Report and Progress to Date

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) at Alexian Brothers Hospital Network

 

% Always

 

 

 

Initial Report

 

Indicators

4Q06-2Q07

4Q06-3Q07

Variance

Communication with Nurses

75

75

  0

Communication with Doctors

76

77

+1

Responsiveness of Hospital Staff

58

59

+1

Pain Management

67

69

+2

Communication about Medicines

58

58

  0

Cleanliness of hospital environment

64

67

+3

Quietness of hospital environment

43

44

+1

Discharge information

80

81

+1

Overall Rating of the hospital

62

63

+1

Willingness to Recommend this hospital

69

70

+1

 

For additional information regarding HCAHPS click the following link: HCAHPS information