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Hospital Consumer Assessment of Healthcare Providers and Systems

The HCAHPS initiative is intended to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care.

While many hospitals collect information on patient satisfaction, there is no national standard for collecting or publicly reporting this information that would enable valid comparisons to be made across all hospitals.

In order to make accurate comparisons, it is necessary to introduce a standard measurement approach. HCAHPS can be viewed as a core set of questions that can be combined with a customized set of hospital-specific items. HCAHPS is meant to complement the data hospitals currently collect to support improvements in customer services and quality related activities.

The survey is designed to:

  • Produce comparable data on the patient's care perspective that allows objective and meaningful comparisons between hospitals
  • Create incentives for hospitals to improve their quality of care
  • Enhance public accountability in health care by increasing the transparency of hospital care quality

Contact Us

To learn more about HCAHPS at Alexian Brothers Health System, call 866-253-9426 or email Quality@Alexian.net.

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Alexian Brothers
Medical Center

800 Biesterfield Road
Elk Grove Village, IL
60007
847-437-5500
Alexian
Rehabilitation Hospital

935 Beisner Road
Elk Grove Village, IL
60007
847-640-5600
St. Alexius
Medical Center

1555 Barrington Road
Hoffman Estates, IL
60169
847-843-2000
Alexian Brothers
Behavioral Health
Hospital

1650 Moon Lake Boulevard
Hoffman Estates, IL
60169
800-432-5005
Alexian Brothers
Women & Children's
Hospital

1555 Barrington Road
Hoffman Estates, IL
60169
847-843-2000
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