HCAHPS Initial Report and Progress to Date

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) at Alexian Brothers Medical Center

Indicators

4Q06-3Q07

2007

 Variance

Rating Key

Communication with Nurses

71

72

 1

  % Always

Communication with Doctors

77

77

 0

  % Always

Responsiveness of Hospital Staff

55

55

 0

  % Always

Pain Management

68

67

 -1

  % Always

Communication about Medicines

54

55

 1

  % Always

Cleanliness of hospital environment

65

66

 1

  % Always

Quietness of hospital environment

42

43

 1

 % Always

Discharge information

79

82

 3

 % Yes

Overall Rating of the hospital

59

60

 1

 Rating of
 9 or 10 (High)

Willingness to Recommend this hospital

67

66

 -1

% Yes Definitely
 Recommend
Source: hospitalcompare.hhs.gov & Press Ganey
Updated 9/19/08

 

For additional information regarding HCAHPS click the following link: HCAHPS information